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Frequently Asked Questions
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Which skin types are Raw Rani products most suitable for?Our products are carefully formulated to assist all skin types, including sensitive, dry, and oily skin. It is also gentle enough for use on babies and young children. Our products are made with natural oils that are rich in essential vitamins, minerals and fatty acids to help moisturise, nourish and protect your skin.
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Are Raw Rani products cruelty free?Yes, all of our products are 100% natural, sustainably sourced and cruelty free. We're all about conscious beauty in its most transparent form. We are committed to cruelty-free practices in all stages of development and supply. We have never and will never test our ingredients or products on animals. We use fresh milk from our farm-raised goats. They are raised all naturally and treated like part of our family. We love them and truly believe that happy goats produce lots of great milk! While goats do not have to be pregnant to produce milk, we make sure that pregnant goats are not milked in the months leading up to their due dates so that they can rest and have plenty of milk for their little ones. Happy goats produce great milk and our goats are treated like part of the family! So, we're happy to see that other people out there care about their well being as much as we do.
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Are Raw Rani products gluten free?Yes, nearly all of our products are gluten free. If you are extremely sensitive to having gluten on your skin, you may want to avoid our Oats & Honey scented products as there could potentially be some traces of gluten from the oats. Otherwise, there is no gluten in our products. We list ALL ingredients included in the product on the individual product pages and encourage our customers to view the list of ingredients before use. Learn more about our ingredients and why we use them here.
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Do Raw Rani products have expiration dates?All good things eventually come to an end, including the freshness and consequently shelf life of all skincare products. For further information, take a peek at the manufacturing and best before date that is indicated on our packaging. Please also note the additional storage and usage tips within our product pages. For optimal results, we recommend immediate use and proper storage.
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What are the benefits of using Raw Rani Goat Milk Soap?Raw Rani Goat Milk Soap is a luxurious and gentle soap that is deeply moisturizing, helps to promote healthy skin, and is naturally antibacterial. It is packed with skin-loving ingredients that lock in moisture, soothe inflammation, and reduce the appearance of fine lines and wrinkles. It also helps to soothe and protect your skin from irritations and other skin conditions.
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How much goat milk is in each bar of soap?Fresh goat milk is the star of each and every bar of our goat milk soap! In fact, over 20% of every bar of goat milk soap consists of farm-fresh, raw goat's milk. More details on our natural ingredients can be found on our website here.
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How often should I use Raw Rani Goat Milk Soap?We recommend using Raw Rani Goat Milk Soap once or twice a day to keep your skin feeling clean, hydrated, and nourished.
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What makes Raw Rani Goat Milk Soap different from other soaps?Raw Rani Goat Milk Soap is made with only natural ingredients, enriched with 100% pure grass-fed goat milk and is free from harsh chemicals and additives. The goat milk helps to provide a rich and creamy lather that is not only gentle on the skin but also helps to nourish and moisturize the skin.
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Can your goat milk soap be used on babies?Yes, our goat milk products are excellent to use on babies; they're safe, made with 100% natural ingredients, nourishing to the skin, free of toxins, and super gentle! We recommend using the Unscented Goat Milk Soap to start, but you can also check out our lightly scented Geranium and Lavender products too. Browse all of our top recommendations for babies on our Best for Babies Collection.
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Where is my order?To check the status of your order, log in to your account from our website. Click on ‘My Orders’ to check the status of your ongoing or previous orders. You may also check the status of your order by clicking on the link here.
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Can I pre-order a product that is out of stock? If so, how?At this time, we do not offer a pre-order function, however we are working on this for the near future. In the meantime, you can write to us at rawrani.com and we shall get back to you with the updates on your favourite products. You can also stay in the know on all Raw Rani news and updates by joining our mailing list at the bottom of this page.
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Can I place my order over WhatsApp?Yes, simply go to our website (rawrani.com) and you will see the icon for Whatsapp. Having trouble? Contact us at care@rawrani.com
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How do I make changes to my order?We understand that sometimes in the excitement of ordering something new, changes may be necessary. However, as orders can process in a very short period of time, we cannot guarantee that the order has not already been fulfilled and shipped, thereby making the change impossible and fees could be incurred. We recommend emailing our team as soon as possible at care@rawrani.com
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I ordered by mistake, how can I cancel my order?We understand that sometimes in the excitement of ordering something new, changes may be necessary. However, as orders can process in a very short period of time, we cannot guarantee that the order has not already been fulfilled and shipped, thereby making an order cancellation impossible and fees could be incurred. We recommend emailing our team as soon as possible at care@rawrani.com
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Does Raw Rani accept returns & exchanges?At this time, we are unable to accept returns on our products. Please also note that all orders are Final Sale during Raw Rani Sales on our site, and therefore are not eligible for refunds, replacements, or exchanges. That said, if your order arrives damaged, or if you have specific feedback for us after opening our products, please let us know immediately upon receipt. We are happy to evaluate the issue on a case by case basis and find a solution together. The best way to reach our team is via email at care@rawrani.com Please read our full Return Policy carefully for more information.
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What if my order arrives damaged?While our shipping partners work hard to carefully package and ship orders, things can happen while in transit. If you notice any abnormalities, contact us immediately at care@rawrani.com with a photo and video of the damage(s).
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I'm having trouble creating or logging into my account, help!We want to make your experience as seamless as possible. For any account related questions or issues, please email us at care@rawrani.com
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How can I leave a review on Raw Rani products or my online shopping experience?Your opinions are welcome, as they will only help us serve you, our community, better. Please write to us at care@rawrani.com if you have any thoughts, queries, or concerns. We want to hear it all!
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Recycling TipsA healthy planet is a happy planet. That said, we’ve intentionally used packaging materials that are 100% recyclable. Please note that as guidelines may vary by location, we urge to you check your local and state regulations around recycling.
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Which payment methods are accepted?You can pay for your purchases using Cash on delivery, Debit/Credit cards or via Net banking methods.
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Is COD available for all locations in India?Due to the limitations of the couriers we use, COD is not yet available for all pin codes in India. During the checkout process, you can use our pin code finder to check if the COD facility is available for your delivery address.
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Is GST included in the price of the product?Our products are liable to and inclusive of GST.
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Would I be charged for availing COD?There's no specific charge to avail COD on any order.
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